Our team strives to enable our customers to live their best lives all times.
CREATING VALUE FOR OUR STAKEHOLDERS, BUT MOSTLY OUR CLIENTS, REMAIN ONE OF OUR MAIN PRIORITIES.
Our Customer Care service is guided by the principles of our Customer Charter to help us better serve you.
YOUR OPINION MATTERS. HELP US TO BETTER SERVE YOU.
We strive for continuous improvement of our services to satisfy our customers. Feedback from you will help us to better understand your needs and improve your customer experience. Send us your comments, question, or suggestion on:
MUA Head Office
Phoenix House,
Mezzanine Floor,
Plot 719/11,
Azikiwe/Jamhuri St.
Phone number : +255 222-122 777 | +255 699-990 900
Handling of complaints
We believe that complaints are a unique opportunity for us to strengthen our relationship with our customers. At MUA, we are committed to handling your complaint in a fair and objective way.
HOW TO MAKE A COMPLAINT
Send an email to infotz@phoenix-assurance.com with as much detail as possible: -
- The nature of complaint;
- Summary of the main facts.
- Dates of occurrence/(s).
- Insurance Policy No. (where applicable).
- Name of Insured / policy holder;.
- Name of complainant.
- Address & contact number.
- Other relevant details and supporting documents, where appropriate.
MUA Head Office,
Phoenix House,
Mezzanine Floor,
Plot 719/11,
Azikiwe/Jamhuri St.
Phone number : +255 222-122 777 | +255 699-990 900